Patel Organix Private Limited

Our exchange, return and refund policies are designed keeping customers first and we always try to deliver the best in the class service to our consumers.

The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website www.bharatvedica.com and not applicable for products bought at offline stores or on any third-party platforms.

 You can call us or e-mail us at info@bharatvedica.com within 7 days from the date of delivery to book an replacement/ return/ refund request.

Returns

We don’t accept returns. The only case we will accept returns are if the product is damaged expired or wrong.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Cost of delivery won’t be refunded.

Refunds (if applicable)

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds will only be initiated after we have physically received the returned shipment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your source or points will be added in your accounts. Cash Refunds are not allowed for COD orders. Refunds may be happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.

Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bharatvedica.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bharatvedica.com and send your item to: SURVEY NO 735/2, NEAR AMBA MATA TEMPLE, Chikhodra, Anand, Gujarat, 388320.

Exchanges of the products may be considered in below scenarios –

- In-transit damage of the product if such instances reported within 24 hours of product delivery.
- In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
- The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.